Support
Returns & Refund
Our current development flow is inquiry-first. Final return and refund handling will be confirmed before checkout is activated.
- Standard non-custom pieces can be reviewed for return eligibility after inspection.
- Custom, engraved, resized, or made-to-order jewellery may not be returnable unless there is a verified production issue.
- For every inquiry, our team confirms product condition, pricing, timeline, and next steps before purchase activation.